Akia
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Guest experience software
SCALE Verified
About
Akia is an AI-powered hospitality platform that trains intelligent agents to manage every step of the guest journey, from first contact to “welcome back.” Hotels, resorts, and vacation rentals use Akia’s branded Mini Apps, messaging, and payments to deliver seamless digital check-in, cashless tipping, upsells, guidebooks, and reputation management without any app downloads. The system learns continuously from guest interactions, staff communications, and connected hotel systems to automate tasks, answer questions, and make revenue-optimizing decisions. By eliminating up to 78% of redundant work, Akia frees teams to focus on personalized, 5-star hospitality.
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