IPRAC

Customer Alliance

reputation-and-review-management

Customer Alliance is a software company that offers a cloud-based platform for review and feedback management. The platform is used by businesses, particularly in the hospitality industry. It helps companies collect, analyse and share customer feedback from various online sources. The software aims to improve online reputation and increase direct bookings.

GuestRevu

reputation-and-review-management

GuestRevu is an award-winning guest feedback and reputation management solution designed for the hospitality industry. It automatically gathers guest reviews via post-stay surveys and aggregates them with online reviews from platforms like TripAdvisor and Google. The platform provides detailed sentiment analysis and benchmarking data to help hospitality managers make data-driven decisions to improve their service and online ratings.

GuestTouch

reputation-and-review-management

GuestTouch is a guest messaging and reputation management platform that helps vacation rental managers and hotels automate their communications across SMS, WhatsApp, and social media. Their reputation module focuses on boosting review scores by automating review requests and centralizing responses. The platform aims to improve the "digital guest journey" from booking inquiries to post-stay feedback.

Revyoos

reputation-and-review-management

Revyoos is a platform that empowers short-term rental property managers to centralize all guest reviews from multiple channels (Airbnb, Booking.com, Vrbo, etc.) into one dashboard. It provides customizable widgets to display these consolidated, cross-platform ratings on direct booking websites. This strategy helps build immediate guest trust, significantly boosting direct conversion rates, improving SEO, and validating data-driven pricing and marketing decisions.